Hi Dave

Thanks for the show, makes me think I should do one about a situation I'm arguing with Virgin Media at the moment, I totally get your frustration potentially boiling over to anger sometimes particularly after you have had to wait 4-5 minutes to get through the auto menu to speak with a 'human' only to be asked all the same questions again. And they wonder why we hate customer service desks so much, more like customer wind up desks I think.